Refund, Resend and Returns Policy We offer products at a lower price, product sourcing, global warehouses, quality inspection, efficient delivery......

This refund policy is to be used as a resource by dropshippers who work with Imdropship.com(“IDS”). Please review the following policies carefully. ALL DISPUTES SHALL BE OPENED ON IDS. OTHERWISE, IDS WILL BLOCK YOUR ACCOUNT PERMANENTLY. IDS offers a quicker dispute solution and will appreciate it a lot if you provide: a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video. b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through e-mail, etc.). c. The products need to be returned to IMDROPSHIP if our Dispute Team asks for a return on the Service Center. Except the important interpretation, IDS will make Refund, Resend, or Accept the Return for any of the following cases: 1. Orders Delayed. Orders are lacking tracking information, in transit, pending, expired after 60 days counting from the date that order departed from IDS warehouse. Following countries and shipping methods may be different: A. For some special shipping methods, IDS cannot deal with your disputes. (See the following important interpretation) Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery. 2. Orders not Received. IDS will not deal with the refund or resend if the tracking information shows the order is delivered. a. If Your clients do not receive the package, a non- delivery certification issued by the local post office with official seal is necessary. b. Tracking Information Alert. The tracking information shows Alert, the reasons are listed as below: • Incorrect/insufficient Address. • No Such Number. • Unknown recipient. • Refused. • Do not pick up in time. • No safe delivery location. • Uncleared customs. • Others. Notes: a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, IDS takes no responsibility if products have been lost. b. If the logistics company provides return service to warehouse, IDS will put the products to your private inventory and will not refund for it when we receive the returned items. c. IDS cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistics companies. 3. Products Damaged. IDS offers a full refund or a replacement if packages arrived are badly damaged. IDS offers a partial refund or a replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.). Notes: a. For fragile products, a refund is highly recommended. b. For damaged packing boxes, IDS cannot offer any refunds or other after-sale services due to the long- distant international delivery. c. For ordinary products, your clients shall complain or open a dispute with you within 3 days after packages are delivered. d. For electronic products, your clients shall complain or open a dispute to you within 7 days after packages are delivered. e. For service products, IDS refunds you the cost of the product which is the price in China market. If you have IDS quality inspection service. Otherwise, IDS will not take any responsibility for them. 4. Incorrect or Missing Products. IDS has a strict quality control process before products are dispatched. IDS will deal with incorrect or missing products as follows: a. For incorrect products, IDS offers a full refund or replacement. b. For products with wrong color, size which doesn't affect product function, etc., IDS offers refund or resend if you provide the screenshot of your clients' complaint which including name, content and date. c. For parts missing which doesn’t affect product function, IDS may refund partially or resend the missing part; for parts missing which affect product function, IDS will resend the product only. d. For accessories, IDS will resend the accessories. 5. Orders Cancellation. For orders cancellation, IDS offers a full refund before products been processed by warehouses. But things may be different for following orders: a. After payment, POD orders cannot be canceled as it is customized. b. After payment, private inventory orders cannot be canceled as it is special products and only available for you. c. After payment, video and photo orders cannot be canceled as IDS has planned and prepared for you after payment. Important Interpretation 1. Force Majeure. IDS takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, IDS will notify you by IDS WeChat, Email, Line, WhatsApp etc. 2. Shipping Method Limits. Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. IMDROPSHIP lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including: overseas territories and overseas island areas； Notes: For DHL, J&T, the remote addresses will be charged additional cost. 3. Unacceptable Disputes. IDS shall not accept any unreasonable disputes, including but not limited to: a. The buyer does not like it. b. The product description is not real. c. Products smell unusual. d. The buyer ordered the wrong items or SKU. e. The shipping address was provided incorrectly. f. Product difference was negotiated in advance. g. Tracking information deleted by logistics companies or local post offices. 4. Service Products. Service products apply to following interpretation. a. Any disputes arising from products damaged or shipping delayed, IDS may not refund the product cost. b. Any disputes arising from bad quality, IDS may not accept as the supplier is not IDS. c. For service products without IDS quality checking inspection, IDS may not accept the disputes.